Order Processing:
At FreshDrinkUS, we prioritize efficiency in processing your orders to ensure a seamless shopping experience.
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Processing Time: We aim to process orders promptly, typically within 1-2 business days after payment confirmation.
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Weekends and Holidays: Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
Choose from a variety of shipping methods tailored to meet your specific needs. During the checkout process, you have the flexibility to select your preferred shipping option.
Shipping Costs:
Understanding the importance of transparent pricing, we calculate shipping costs based on the weight of your order and the delivery address.
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Free Shipping: Take advantage of potential free shipping for orders above a specified value, depending on ongoing promotions and offers.
Order Tracking:
Stay informed about the progress of your order with our user-friendly tracking system.
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Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Track your order's journey through our website or the carrier's tracking portal.
International Shipping:
For our global customers, we extend our services with international shipping options.
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Customs Duties and Taxes: Please be aware that additional customs duties or taxes may apply for international shipments, and these are the responsibility of the customer.
Delivery Issues:
Your satisfaction is our priority, and we are here to assist you in case of any delivery-related concerns.
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Contact Us: Should you encounter any issues with the delivery of your order, reach out to our dedicated customer service team at support@freshdrinkus.com for prompt assistance.
Returns
- Returns and Exchanges:
- We accept returns and exchanges within 30 days from the date of purchase.
- To be eligible for a return, your item must be unused, in the original packaging, and in the same condition as when you received it.
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How to Initiate a Return:
- To initiate a return, please contact our customer service team at support@freshdrinkus.com with your order number, the item you wish to return, and the reason for the return.
- Once your return is approved, you will receive instructions on how to return the item.
- Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
- Exchanges:
- If you need to exchange an item, please contact our customer service team by support@freshdrinkus.com. We will provide you with instructions on how to return the original item and process a replacement order.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, depending on your preference.
- Shipping Costs:
- Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
- Non-Returnable Items:
- Some items are non-returnable for hygiene and safety reasons. These include opened tea packages and products with broken seals.
- Credit Policy:
- In certain cases, we may issue store credit instead of a refund. This credit can be used for future purchases on our website.
- Contact Us:
- If you have any questions or concerns about our Returns & Credit Policy, please contact our customer service team at support@freshdrinkus.com.
We appreciate your trust in FRESHDRINKUS and are committed to providing excellent customer service. Thank you for choosing our herbal teas!
