FAQs in Product Page

FAQs - Your Guide to a Delightful Tea Experience:

  1. How do I place an order?
    Choose your preferred tea blend on the product page and click "Add to Cart." Follow the easy steps to complete your order. We'll notify you when your tea leaves are ready to ship!
  2. Which blend is right for me?
    Explore our variety and check the product descriptions for guidance. For personalized assistance, contact our customer service. We're here to help you find the perfect tea leaf for your taste.
  3. Can I customize the product?
    While we don't customize individual tea blends, we offer a diverse range of high-quality tea leaves. Explore our collection and contact customer service if you have specific requests or questions.
  4. Are your product descriptions accurate?
    Our product descriptions provide detailed information. If you have any questions, our customer service is happy to assist.
  5. Can I make changes to my order?
    We strive for quick processing. To modify or cancel, contact us at support@freshdrinkus.com. Please note that changes can't be made after shipment.
  6. My tracking number is invalid.
    Allow 12-24 hours for tracking numbers to activate. If still invalid, reach out to us for assistance.
  7. I need help with a late order.
    Tea orders typically arrive within 3 to 7 business days. For international orders, shipping takes approximately 2-3 weeks. Contact support@freshdrinkus.com if your order hasn't arrived after the specified timeframe.
  8. I have a question about my order, what should I do?
    Stay connected! Email us at support@freshdrinkus.com for assistance with orders, shipping, or any questions you may have about our tea leaves.
  9. What is the status of my order?
    Check your order status and updates via the order tracking feature on our website.
  10. I did not receive an order confirmation email.
    Check your spam folder. If not found, contact support@freshdrinkus.com with your name, email, and shipping information.
  11. What types of payment do you accept?
    We accept various payment methods for your convenience. Details are available at checkout.
  12. When will my card be charged?
    Your card is charged immediately after placing a successful order.
  13. How secure is my personal information?
    We adhere to the highest industry standards to protect your information during checkout. Your privacy is a top priority.
  14. What should I do if I can't find what I'm looking for?
    If you can't locate a specific tea blend, contact us at support@freshdrinkus.com. Our team is here to assist you.